Returns Policy

Shopping from Pakistan? See Pakistan returns · Shopping from the United States, Canada or elsewhere? See international returns

Pakistan: Damaged or Defective Items

Jafferjee & Co. Pakistan does not accept returns or exchanges for change of mind, and follows a no-refund policy. If your item arrives damaged or defective, we will replace or exchange it, subject to these conditions:

• You notify us within 7 days of delivery, with photos of the damage or defect.
• A valid proof of purchase (invoice or order number) is provided.
• The item is returned in its original packaging with all tags, where possible.
• Damage caused by use, wear or mishandling after delivery is not covered.
• Items bought online are handled through our online process; items bought in our stores are handled in store.

Requests are reviewed and processed within 7 working days. If the same item is unavailable, we will offer an exchange for another item of equal value.

To report a damaged or defective item, WhatsApp us on +92 325 2111523 or email enquiries@jafferjeeworld.com with your order number.

United States, Canada & International

Shop with complete confidence - enjoy free 30 days return across the United States.

We want you to love your Jafferjee & Co. purchase. If for any reason you're not fully satisfied, you may return your item within 30 days, and U.S. returns are completely free.

How U.S. Returns Work (Free & Easy)

• Items must be unused, with original packaging and labels.
• Contact us to receive a prepaid return label (U.S. customers only).
• Once we receive and inspect the item, refunds are processed within 7 business days.

You pay nothing for returns within the U.S.

International Returns (Outside the U.S.)

• For returns outside the U.S., customers are responsible for shipping, customs or duties charges incurred when returning the items.

Faulty or Damaged Items

• If your item arrives damaged or defective, please email us within 3 days at enquiries@jafferjeeworld.com with pictures and videos of the faults. We will arrange a replacement or full reimbursement including all shipping costs.

Items Not Eligible for Return

We cannot accept returns for:

• Personalized or customized items
• Discontinued items
• Items returned after 30 days
• Products showing damage caused by use
• Items missing original packaging

Such items will be returned to the customer.

Please ensure that all Jafferjee & Co. returns sent to our customer services department are handled by an insured carrier. Jafferjee & Co. cannot be held liable for any returned items that fail to arrive.  

Our Promise

We stand behind the craftsmanship of every Jafferjee & Co. product. Our 30-day free U.S. returns are designed to make your experience stress-free and worry-free.

Questions? We're here to help: 
enquiries@jafferjeeworld.com

North America Office
Jafferjee & Co.
3807 E University Ave, Georgetown, TX
78626, USA
+1 (825) 366-0786

Global Office (Pakistan)
Jafferjee & Co.
123, Y Block DHA, Phase 3, Lahore, Pakistan
+192-213-567-7082